Return Policy

 

POi BO accepts returns within 14 days from the delivery date provided that the items are returned in unused condition and in the original packaging.

 

RETURN POLICY FOR ORDERS WITHIN AUSTRALIA

Returning item/s from your online order can be completed in 3 easy steps: 

1. Download and complete the RETURN FORM and email it to support@poibo.net.

2. Print and apply the return label that you will receive via email on the parcel containing the item to be returned.

3. The courier will come to pick up the parcel at the address you indicated.

In case of exchange indicate the new size and / or color among those available.  We will reserve the new item for you and, as soon as we receive your return, we will ship it to the indicated address. Product change requested within 14 days from delivery are free of charge, with a maximum of 1 change request per order.

In the event of a refund, items returned in brand-new conditions within 14 days from delivery date will be eligible for a full refund, shipping costs excluded. The refund will be credited on the same payment method used for the purchase.

Additionally, items where the Brand tag has been removed, items worn, stained, or washed won't be eligible for returns.

For items purchased within a promotional period (i.e. discounted items) an additional fee of $20AUD will apply in case of a change request.

 

RETURN POLICY FOR ORDERS OUTSIDE OF AUSTRALIA

Returning item/s from your online order can be completed in 3 easy steps:

1. Download and complete the RETURN FORM and email it to support@poibo.net.

2. Ship your package back to the address we will provide you (at the applicant's expense).

3. We will reserve the new item for you and, and as soon as we receive your return, we will ship it to the indicated address, at no additional cost.

 

In the event of a return with a refund request, we will provide the refund of the item value (shipping costs excluded). The refund will be credited on the same payment method used for the purchase.

Refunds: items returned in brand-new conditions within 14 days from delivery date will be eligible for a full refund, shipping costs excluded. The refund will be credited on the same payment method used for the purchase.

For items purchased within a promotional period (i.e. discounted items) an additional fee of $20AUD will apply in case of a change request.